Not at all! We totally get that signing up can feel like a chore sometimes, so you’re more than welcome to check out as a guest. 🛍️ However, if you do decide to create a free COLD HORSE account, you’ll be able to track all your orders in one place, save your shipping info for next time, and get exclusive skincare tips. The choice is completely yours!
We’d be thrilled to have you in the COLD HORSE family! 😊 It’s super easy—just click the "Account" icon at the top right corner of our website, choose "Create Account," and fill in your email and a password. It takes less than a minute, and then you're all set for faster checkouts and special perks!
It's as easy as 1-2-3! Just browse our skincare collection, pick the products you love, and click "Add to Cart." When you're ready, click the shopping bag icon, follow the simple steps to enter your shipping address and payment details, and hit "Confirm." We’ll send you a confirmation email right away so you know we’ve got your order safe and sound.
We believe shopping should be smooth and secure. That’s why we accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, and other trusted payment methods available at checkout. Your payment info is processed with top-notch security, so you can shop with total confidence!
Absolutely—we know life happens! 😉 If you need to make changes, just reach out to us atsupport@coldhorse.shopwithin 24 hours of placing your order (and include your order number). We'll do our very best to help you out. Please note that once 24 hours have passed or the order has shipped, we can't make changes anymore.
Of course—we totally understand that sometimes a product just isn't the perfect match for your skin, and that's okay! 😊 Your happiness means the world to us. As long as the item isunused, unopened, and in its original packaging, you can contact us within the stated return period, and we'll guide you through the process step-by-step. Just email us atsupport@coldhorse.shop—we're always here to make things right for you!
Good question! As soon as we receive your payment, we'll send you a friendly "Order Confirmation" email. It will include your order number and all your purchase details. If it doesn't show up in your inbox within a few minutes, please check your spam folder—sometimes emails like to play hide and seek! 😉 If you still don't see it, shoot us a message, and we'll look it up for you.
Oh no, we’re so sorry to hear that! Please don’t panic—we’ve got your back. 🙌 We recommend trying these quick fixes first: give the page a refresh, clear your browser cache, or try using a different browser (like Chrome or Safari). If the problem still sticks around, please take a quick screenshot and email it to us atsupport@coldhorse.shop. We’ll get our tech team to check it out for you right away!